Review Procedure
If you use this website and as a result of such use you decide to retain the services of a member-lawyer to represent you with your family law case, then such member-lawyer must abide by the CFLLN Code of Conduct. In the event that you believe that such member-lawyer has not provided you with an acceptable level of competence in the delivery of your legal services, or, that such legal services were provided for fees that you believe were not reasonable or fair, then you may have those services or fees reviewed by our Board of Administrators. To access our internal review procedure, forward a letter by ordinary mail to the address below setting out your concerns. Your letter must be type-written and accompanied by a review fee of $250.00 plus GST. The review fee is non-refundable. Our Board of Administrators will contact your member-lawyer requesting a response to your letter of concern. The member-lawyer will be given an opportunity to provide documentation in support of her/his response to your letter of concern (provided that you authorize in writing your lawyer to release file documentation). The Board of Administrators will then conduct a review of all of the material received and will render a decision promptly. If the Board finds that the member-lawyer has not delivered the services with a reasonable level of competence or courtesy, or, has charged fees which the Board finds to be excessive in the circumstances, then the Board will issue a demand to the member-lawyer directing that a refund of all or any part of the fee paid be returned to you. The member-lawyer agrees to abide by the decision of the Board of Administrators under this review procedure. In the event however that any member-lawyer does not abide by the Board’s decision and does not refund any amount directed to be repaid to a client by the Board, then CFLLN will remove that member-lawyer from its membership rolls and that member-lawyer will no longer derive any benefits of membership.
This internal review procedure is additional to any other remedy that any client may have in connection with the level of competency of services rendered or in connection with the amount of fees charged by a lawyer to such client. This internal review procedure therefore does not replace any such remedy but operates as an additional opportunity for any client using this website to not only voice a concern, but to obtain appropriate financial adjustment in appropriate circumstances.
Any decision by the Board of Administrators in a review procedure issue is final. Any client who decides to undertake a review agrees to the finality of such decision. Neither the Board of Administrators nor CFLLN is responsible for the payment of any refund by any member-lawyer and the only measure that can be taken by CFLLN in the event of a member-lawyer’s non-payment of any sum or portion thereof as demanded by the Board of Administrators under a review procedure decision is limited to the removal of the member-lawyer from membership in CFLLN.
CFLLN – Review
Kenneth Back
49 Sheppard Avenue East
Toronto, Ontario M2N 2A8
in your city
